Privacy Policy
Luxury Bliss
This Privacy Policy describes how Luxury Bliss and its affiliates (collectively “Luxury Bliss”, “we”, “our”, “us”) collect, use, share, protect, or otherwise process your personal data through our website https://luxurybliss.in (hereinafter referred to as the “Platform”).
Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product or service under this Platform outside India. Your personal data will primarily be stored and processed in India.
By visiting this Platform, providing your information, or availing any product or service offered, you expressly agree to be bound by the terms of this Privacy Policy, the Terms of Use, and the applicable service/product conditions. You also agree to be governed by the laws of India, including those related to data protection and privacy. If you do not agree, please do not use or access our Platform.
Collection of Information
We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship. Some of the information we may collect includes, but is not limited to, your name, date of birth, address, telephone/mobile number, email ID, and/or any such information shared as proof of identity or address.
Sensitive personal data may also be collected with your consent—such as your bank account or card information, payment instrument details, or biometric information like facial features or physiological traits (to enable use of certain features). This is done in accordance with applicable laws.
You always have the option not to provide information by choosing not to use certain services or features on the Platform.
We may also track your behavior, preferences, and other information that you voluntarily provide on our Platform. This information is compiled and analyzed on an aggregate basis.
We collect transaction-related data on our Platform and third-party partner platforms. When your data is collected directly by a third-party partner, their privacy policy will apply. We are not responsible for their practices and recommend reading their policies before sharing information.
If you receive a call or email from someone claiming to be from Luxury Bliss asking for sensitive data like card PINs or net banking passwords, please do not share such details. If you already have, report it immediately to the appropriate law enforcement agency.
Usage of Information
We use your personal data to provide services you request. Where we use your data for marketing purposes, we offer the ability to opt-out of such uses.
We may use your data for:
Assisting sellers and partners in order fulfillment
Enhancing customer experience
Resolving disputes and troubleshooting
Informing you about offers, updates, and products
Detecting fraud or criminal activity
Enforcing terms and policies
Conducting surveys and market research
Any other usage as described at the time of collection
Refusal to provide certain permissions may affect your ability to access these services.
Sharing of Information
We may share your personal data within our corporate group, with affiliates and related companies. These entities may market to you unless you opt-out.
Your data may also be shared with:
Sellers, business partners, logistics partners
Prepaid payment instrument issuers
Third-party reward programs or payment processors
We may disclose data:
To comply with legal obligations
To law enforcement under court orders or lawful requests
To prevent fraud or illegal activities
To protect the rights and safety of users or the general public
Security Precautions
We use reasonable security practices to protect your data from unauthorized access, loss, or misuse. When you access your account, we adhere to security guidelines and offer a secure server for transactions.
However, data transmission over the internet can never be fully secure. By using the Platform, you accept this risk. You are responsible for safeguarding your account login and password.
Data Deletion & Retention
You can delete your account by visiting your profile settings or by contacting us using the information below. Deleting your account will remove all associated data, unless we need to retain it due to pending services, grievances, or legal obligations.
We retain personal data no longer than necessary for the original purpose or as required by law. However, anonymized data may be kept for research or analytics.
Your Rights
You have the right to access, correct, and update your personal data directly through the Platform.
Consent
By using our Platform or providing your personal data, you consent to its collection, use, storage, disclosure, and processing in line with this Privacy Policy.
If you provide information about someone else, you confirm you have their permission to do so.
You consent to being contacted via SMS, messaging apps, phone calls, or email by us and our partners for the purposes mentioned in this policy.
Withdrawal of Consent
You may withdraw your consent by writing to our Grievance Officer using the contact details below, with the subject line “Withdrawal of consent for processing personal data”. We may verify the request before acting on it.
Please note: withdrawal will not be retrospective and may result in limited or denied access to certain services.
Changes to This Privacy Policy
We may update this Privacy Policy as our information practices evolve. Significant changes may be communicated as required by law. Please review this page periodically for updates.
Grievance Officer Contact
Name: Namrata Yadav
Designation: Proprietor
Address: Luxury Bliss, 31, Hamirpur, Naubasta, Hamirpur Road, Kanpur, Uttar Pradesh, Kanpur Nagar – 208021
Email: Namratayadav.work@gmail.com
Phone: 72761 63229
Working Hours:
Monday – Friday: 10:00 AM – 8:00 PM
Saturday – Sunday: 10:00 AM – 6:00 PM